May 1, 2007
Guys who are getting bumped down in the list: I certainly empathize with your situation and understand why you are frustrated. I’m sure this will cost us a few customers, which we wish wasn’t the case. Unfortunately, we had to make a change because the problem was getting worse daily. If we could please everyone we would, but that’s rarely an option. We feel this process is open and in the hands of customers..

Comments gratefully appreciated. Please send them to me by any method of your choice and I'll include them here.

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