Posts tagged with 'SocialSoftware'
Aug 12, 2009
What you do when alone affects how interesting you are around others

The ideal forum: a bunch of people who are individually working away on their own personal projects. Each participant has a vested interest; he or she needs to deliver results first, and is discussing it with others only second.”
James Hague


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Jun 6, 2009
Coping with friendfeed's time-ordered torrent

I've been increasingly using friendfeed, and the number of my subscriptions has trended steadily down. The reason: ordering by time forces me to be strict in who I let in.

Every new watering hole for conversation — facebook, google reader, twitter, friendfeed — orders my reading by time to provide immediacy. Ordering by time renders it susceptible to frequent posters. The minute I subscribe to one, the diversity of my reading goes down. Other voices become hard to find. My response to this: never subscribe to frequent posters.

But this is a blunt heuristic. High-volume sources often have great posts. As the need for other views grows, I find coping mechanisms. Sometimes I give up and leave. Sometimes I build a replacement, and sometimes I find others have done so. Once I can get around pure time ordering, I heave a sigh of relief and subscribe to the people I want to without feeling constrained by volume.

So, friendfeed, please help me navigate this stage of my reading. Find ways to keep my reading diverse, even if I subscribe to Robert Scoble.


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May 31, 2009
Designing for serendipity

Lu Liu: How can we use serendipity to get out of homophily traps? I have a serendipity friend list. But if I can define my serendipity friends, then I guess they are not really serendipity friends by my expectation. In reality, I seldom read articles from that list.

Me: Yes, a serendipity list can't come from yourself. It must be an external recommendation. Automated since that's my bias :)

Time is key. What is serendipitous today is not so tomorrow. That makes it harder to 'define'. In practice, I suspect we must evaluate it like we evaluate porn: not by defining it but by categorizing examples.

Perhaps it can't be a list either, just one recommendation, with pride of place. I find I require time to appreciate something outside of my comfort zone.

Since it must take prime real estate it must be high-confidence. If nothing is good enough today, show me nothing.

Finally, it mustn't nag. Make it easy to dismiss, use the dismissal as a signal to learn from.


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May 26, 2009
The dirty secret of social media: quantity trumps quality

Relevance has to be figured out on top of timeliness.”
Marshall Kirkpatrick

That's an understatement.

The one thing common to feedreaders, Twitter and Friendfeed: they order articles by time, and so incent people to post often. Keep posting, and your stuff is more likely to show up on people's screens. They become more likely to click on it, retweet it, share it on google reader, like it on friendfeed.

It can't be complete junk, of course; if you spam people they'll unsubscribe. But keep posting mediocre stuff and they won't.

In fact, people grow more tolerant of mediocrity in their feedreaders. Subscriptions have a way of getting out of control. Past half a dozen sources people lose track of what they're reading, and of who they've subscribed to. You can slip lots of crap by their eyeballs before they take the time to reorganize.

Some of your readers will give up on the medium for a time. They'll jump to the next great thing, somewhere along the facebook-twitter-friendfeed trajectory, and they'll find it works so much better! They'll think it's because of some shiny new feature in the new tool. They'll never realize it's just that they're subscribed to less crap. So they'll start subscribing to crap again, and the cycle will repeat.

A cynical strategy to game this world: write one smashing post every week or two, use it to get new readers. Interleave the smashing posts with hundreds of short, simple, unique pieces. They will keep you in the eyes of your readers once they've subscribed.

Even if you aren't this cynical, these are powerful and subtle forces. Most of us aren't pushing a brand or an agenda, and may not think we care much about clicks and links and shares. But we respond to social feedback. If more frequent posts yield more feedback, we post more frequently. It's easy to see the benefits, harder to see the ill-effects.

And ill-effects there are. When our reading is sorted by time, nobody reads. A conversational medium requires that its participants be good listeners. The alternative is monologuing, the realm of exhibitionists, clueless advertisers, and spam. When we're incented to post more frequently, the world gradually degrades to an advertising free-for-all. A garbage-in garbage-out world; fewer people saying interesting things; less diversity in what we read and who we read.

By shirking our reading we're poisoning the well for ourselves. Things must improve.


It's amazing how settled time-order has been in Web 2.0. Twitter is entirely realtime. Facebook has lots of filtering options; it's unclear who uses them. Friendfeed's 'best of day' view is a big improvement, but it is hamstrung in two ways. First, it isn't the default, so most people never see it. Second, it changes slowly and you can't page past the first page, so there isn't as much to read. If you read a lot of stuff you will find yourself returning to the time-ordered view.

Friendfeed has a second mechanism to manage volume: it allows you to organize your subscriptions into 'lists'. Google Reader's folders are analogous. Folders help manage the volume/value tradeoff; make sure you read the low volume feeds, then dip your toes into the torrent to taste. They're still a static organization, though. Removing a feed from a folder isn't easy to do while reading, so we put it off, and our folders pile up cruft (if we ever bother cleaning them up).

The cynical blogger gaming the system to stay in his reader's feedreaders need change nothing when feedreaders get folders. For the reader, removing a feed from a folder is as static and as hard as unsubscribing.

The good news is that things are easy to improve. When I built my own feedreader, it was amazing how quickly I preferred it to Google reader. A simple policy of fairness—I never show two stories from the same source—sufficed to compensate for nifty UI features, search, and social recommendations. One can do much more.

Update May 19: Gabor Cselle's built an iPhone app with a prioritized order for email! Leaving time order behind is not just for web 2.0 social tools.

Update Jun 6: Fred Wilson's comment points out several twitter apps to sort by popularity.

Thanks to Jonathan Nelson, Simha Sethumadhavan, Adrian Perez, and Shawn O'Connor for reading drafts of this.


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May 24, 2009
The future of RSS: smart search engines

Over at Mashable, Ben Parr wonders, "What is the future of RSS? Is social media a better alternative?" I believe the world is groping towards a better solution than either.

In two years I have switched several times between feedreaders like Google Reader and social news sites like Reddit, Twitter and Friendfeed. Feedreaders amplify the volume of my reading. Social news helps me find the highest quality stories. The tension between quality and quantity keeps me switching. With growing volumes of news in an increasingly-online world, feed readers and social news are each incomplete.

But I am an extreme case; most people read far less. Do power users matter? They can help highlight a trend. Every reader online wants relevant news; some just go to greater lengths than others. Perhaps the migrations of power users between feedreaders and social news sites can teach us how to serve all readers.

Feedreaders assume you want to read everything by everyone you subscribe to, and nothing by anyone else. Subscribe to too many, and those assumptions start to break down. Chronological ordering starts to suck. Frequent writers drown out the rest, regardless of who you care about. Sifting through the noise becomes a challenge.

The popularity of social news is largely explained by this challenge. 10% of the users on a social news site vote on stories, and only 1% comment. The rest of us are all using social news purely to find interesting stories, often because the feedreader didn't work out.

But using a social news site has its own drawbacks. You can't find as many stories. Stay at the front page or in a small community, and filtering works. Lower down the list, quality drops. A larger community provides faster turnover, but it's also susceptible to lowest-common-denominator effects - think pictures of lolcats or youtube videos.

Even when filtering works, you only find stories your friends find interesting. Over time, you start to ignore interests that don't overlap with your network. You risk spending time reading low-quality comments or flame wars. Echo chamber effects suppress dissenting voices, though those are often the most interesting.

In a healthy community people do their reading in private, and come together to discuss what they read.

If neither works, where does that leave us? Competing incomplete interfaces create false dichotomies. Asking readers to provide favorite sources is a good start, and so is voting on stories for your friends. Accepting recommendations from friends is a part of the puzzle, but a small part, lest you risk endlessly regurgitating each other's recommendations. There's no reason these signals can't be combined.

The essential property of both feedreaders and social news sites: they aggregate content from many sources before presenting it to the reader. We need a better aggregator, a feedreader that can handle firehoses. One that can rank stories smarter than just chronologically or alphabetically, perhaps even adapt to our changing interests.

What would such an aggregator look like? It would have scale, to discover feeds quickly, and to crawl all the feeds out there. It would have smarts, to connect you up with only the stories you find interesting, and to prioritize them. These are big changes; the new tool looks nothing like its forebears. What it resembles most is a search engine. It crawls and indexes everything it can find. Rather than responding to queries, it knows you and your tastes and alerts you to interesting pages. It can be consumed in multiple layouts wherever you go - facebook, twitter, your feedreader.

This is our vision at MeeHive.

(Thanks to Tracy Lou and Jonathan Nelson for reading drafts of this.)


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Apr 23, 2009
Newspapers and personalization

Bruce Kasanoff thinks personalization could save newspapers, and here's how: Generate custom front pages for each user. Avoid echo chamberi effects by providing alternate views. To make money, don't advertise. Instead, generate targeted leads for the most influential of your readers. Above all, focus on making your readers smarter. Remember information for them, not just about them.

Personalization holds promise for newspapers, and also feedreaders, online aggregators, and social news sites. Get it right and you can win the attention of lots of readers. It's a traumatic change for newspapers to attempt, though. People change; tuning for individual users implies adaptation and learning. Newspapers would require ongoing manual attention, expensive and culture-altering manual attention. Attention to take away from journalism and content-generation.

There may be an alternative. Personalization is important if you face customers, but perhaps newspapers needn't face customers. The alternative is a division of labor (and revenues) between writers and publishers. Let newspapers focus on original research and writing, and take a share of ad revenues from the aggregators that send them traffic.


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Apr 22, 2009
Oswald Garrison Villard in 1918: Few industries maintain so many unprofitable enterprises as newspapers. A newspaper owner gets a place at every table, access to all the top politicians' ears, and the power to impose his worldview on his readers—or, at least, the illusion of such influence.

Clay Shirky: Society doesn’t need newspapers. What we need is journalism. And journalism has always been subsidized.

Jack Shafer: What's gotten many newspapers in trouble today is poorly timed acquisitions. At the height of the bubble, no price was too high if a newspaper claimed to be the dominant daily in a market. Newspaper owners who overburdened themselves with debt are more vulnerable than the medium itself. Most struggling newspapers will survive at lower but handsome profit margins.



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Apr 10, 2009
Three books

Here are three books with the same fundamental substance: Vedanta, 7 habits, Flow. But there's huge variation in the form. Vedanta, written in antiquity, states the truth baldly in dictums. 7 habits, from the late 80s, avoids putting the reader off by phrasing its dictums as choices. Flow synthesizes cognitive research to describe how the changes we make within ourselves lead to external improvements. That's an appealing formulation to me after 20 years of the self-help cliches spawned by 7 habits.

These books exemplify a trend: knowledge gets progressively more accessible, not just by ubiquity but by the form in which it's consumed. When knowledge was scarce readers were supplicants, happy to take it in any form. Now it is abundant, writing is a buyer's market with greater emphasis on form. The filters readers create—against the preachy, against cliches—coevolve with the gimmicks of sellers and the skill of writers.

Credit: conversations with dad


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Nov 26, 2007
Hacker News is now perhaps my favorite social network, even though it doesn’t look anything like one, and it doesn’t include most of my best friends in the real world. I think there’s a lesson here.


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Jul 28, 2007
I don’t trust mailing lists with a narrow topic. If you cannot get many different people from different areas to test your patches, and cannot see the big picture, the end result won’t likely be very interesting to others, will it?


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Making the big picture easy to see, in software and in society at large.
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